February 2016
Help Desk Administrator
San Jose, CA
Employee Pillar – Helping a co-worker in the time of need
On Sunday, January 31st Will Baker saved the day by assisting a co-worker in a desperate time of need. A business development manager (BDM) was traveling on business and became locked out from accessing his computer, phone, and tablet and needed to complete work for a customer visit the next day. Without the ability to submit a Help Desk ticket the employee contacted their supervisor for assistance. The supervisor emailed a URGENT help desk ticket at 10 AM providing details along with a contact phone number for the BDM. Within 30 minutes the BDM was contacted by the IT department specifically Will Baker. He proceeded to the San Jose office and helped troubleshoot the issues and fixed the problems that plagued all the devices. The BDM had working access to all tools in less than 90 minutes. Will followed up later that afternoon to make sure everything was still working. Thanks to Will for his immediate response and precise actions the BDM was able to finish work for an important sales presentation.
