Our People
Hollie Nettemeyer and Cameron Bautista
February 2021
Client Service Coordinators
San Jose, CA
Hollie Nettemeyer and Cameron Bautista work in the San Jose, CA office and were promoted last May to Client Service Coordinator. They were tasked with filling leadership roles for a
newly created position where clear descriptions did not exist and asked to lead customer service teams that specifically served two of Valin’s largest semiconductor customers. They stepped up, took ownership, and helped define the roles that are key in helping Valin service existing demand for customers in the semiconductor industry.
They were challenged right away in the new positions when three key people who were seen as leaders in the Valin semiconductor group left. With the resulting leadership void, there were some reservations on how Valin would continue to service the large accounts at the high-level of detail that is expected. Hollie and Cameron became the boots on the street, responsible for implementing the transition to the omnichannel approach of supporting Valin’s Semiconductor OEM customers. There is a famous quote attributed to Mike Tyson “Everybody has a plan until they get punched in the mouth”. Hollie and Cameron took their share of punches, but they stuck to the plan and achieved the transition.
The previous Account Managers acted as the single point of contact between Valin and the customer choking the flow of information and limiting Valin’s ability to service the customers’ requirements. This restricted the ability to win new specifications or generate new demand which is the life blood of Valin. Hollie and Cameron took on the responsibility and authority for directing Valin’s resources required to focus on servicing the existing demands of the customer.
They brought their teams together by making everyone understand their roles and responsibilities and emphasized that everyone including themselves must lend a hand when another team member found themselves needing assistance. They showed that they were willing to lead the charge when faced with escalated and difficult requests. They got themselves up-to-speed on many tasks that were not familiar to them. They put themselves in their team members’ shoes, so they properly understood what each person in the team faced daily. They not only talked to their teams to see what challenges they faced, but they also listened and aided with overcoming obstacles. They have committed to documenting and improving existing procedures so those who fill these roles in the future will not face the same challenges.
Hollie and Cameron were appointed during a ramp-up in the semiconductor business that was experiencing a sales increase of 35% over the previous year. Semiconductor business increases like a tidal wave and wreaks havoc on even the most robust infrastructures. Both customer’s businesses accelerated a few months after Hollie and Cameron had taken on their new roles. With the increased workflow and with help from human resources, they had to rapidly enlarge the capacity of the Semiconductor OEM customer service teams by integrating new employees and reallocating people within Valin. Hollie and Cameron brought each team member up to speed on the unique processes and platforms the customer requires Valin to use. This is challenging during normal circumstances, but the COVID crisis made it more difficult with employees working remotely across several states and time zones. They leveraged Valin’s digital infrastructure to the fullest and made what was a major challenge to most companies look like a speed bump.
Customers continue to be amazed at how Valin maintains high service levels as seen by the following customer quote.
They were challenged right away in the new positions when three key people who were seen as leaders in the Valin semiconductor group left. With the resulting leadership void, there were some reservations on how Valin would continue to service the large accounts at the high-level of detail that is expected. Hollie and Cameron became the boots on the street, responsible for implementing the transition to the omnichannel approach of supporting Valin’s Semiconductor OEM customers. There is a famous quote attributed to Mike Tyson “Everybody has a plan until they get punched in the mouth”. Hollie and Cameron took their share of punches, but they stuck to the plan and achieved the transition.
The previous Account Managers acted as the single point of contact between Valin and the customer choking the flow of information and limiting Valin’s ability to service the customers’ requirements. This restricted the ability to win new specifications or generate new demand which is the life blood of Valin. Hollie and Cameron took on the responsibility and authority for directing Valin’s resources required to focus on servicing the existing demands of the customer.
Hollie and Cameron were appointed during a ramp-up in the semiconductor business that was experiencing a sales increase of 35% over the previous year. Semiconductor business increases like a tidal wave and wreaks havoc on even the most robust infrastructures. Both customer’s businesses accelerated a few months after Hollie and Cameron had taken on their new roles. With the increased workflow and with help from human resources, they had to rapidly enlarge the capacity of the Semiconductor OEM customer service teams by integrating new employees and reallocating people within Valin. Hollie and Cameron brought each team member up to speed on the unique processes and platforms the customer requires Valin to use. This is challenging during normal circumstances, but the COVID crisis made it more difficult with employees working remotely across several states and time zones. They leveraged Valin’s digital infrastructure to the fullest and made what was a major challenge to most companies look like a speed bump.
Customers continue to be amazed at how Valin maintains high service levels as seen by the following customer quote.
“. . . I am very pleased with Valin’s performance. I have experienced turnover with some suppliers before and they have not been able to bounce back as fast and as successful as Valin has.”
Semi OEM Commodity Business Manager
Hollie and Cameron are managers that lead their teams to be a cohesive unit with a focus on the goal of keeping the customer and their contractors happy. They continue to meet On Time Deliveries (OTD), effectively communicate with Valin Engineering Services, and keep long-standing relationships with the customers strong by building trust and staying on top of commitments. Valin’s experience has helped anticipate customer needs. However, having great leaders with capable teams moving in the same direction is how Valin continues to gain business opportunities from large OEM customers.