Art Garcia and Isaac Carrejo

March 2015

Material Handlers
San Jose, CA
Customer Pillar – Effectively communicate; Gone above and beyond to assist customer

Exceeding expectations the team of Arturo (Art) Garcia and Isaac Carrejo provide support and process orders for large semiconductor companies managed by the Austin branch from the distant San Jose office. They consistently communicate well with the customer and internally making Valin shine. The customer’s perception of Valin is incredibly high due to the exceptional performance of Art and Isaac in managing their shipments.
The customer has uncommonly strict shipping requirements and processing details. The customer also demands transfers, international shipping, and has multiple US facilities with different requirements and processes within their own groups and locations. Art and Isaac respond to all matters in a calm and respectful demeanor despite the desperate calls that can happen 10 minutes before close. They “save the day” for the customer at least once a week and more often when the end of a quarter draws near. They manage the day to day tasks proficiently and with very little error while also responding to drop-in requests and urgent emails.
Below are instances of how they are setting a high standard.

• Staying until 5:30 to wait for the customer who was stuck in traffic to pick up from WILL CALL.
• For an order that was escalated to the highest production level and with the parts arriving in the afternoon, began searching through a pallet of miscellaneous components to locate a very specific and “hot” item that had to ship that same day. The parts were received into in the system and were directed incorrectly. Due to the mix up transfers had to be cancelled and scans turned off so the parts could be allocated properly. The order was picked, pulled, and shipped in time, and early enough to provide the customer tracking information.
• Wrong parts from a supplier arrived late on a Friday afternoon. The customer scheduled a manufacturing team to work on a Saturday using the parts. Thus the Valin warehouse stepped up and located the correct parts, inspected, re-labeled, repackaged and shipped the correct components in time for a Saturday delivery saving the customer time and money.
• When there is miscommunication regarding an item shipping directly from production. They step in and manage to ensure accuracy by providing carrier information and customer required labels. They update the customer’s system as well as notify the Valin customer service representative with the information.