Jay Jett

Jay Jett is our Customer Service Director in Santa Ana. He was recently promoted to this position taking on more of a leadership role at Valin. Jay was nominated for our April Employee of the Month and that put him in the running for our Employee of the Year. After careful consideration we chose Jay due to his on-going dedication to Valin and his willingness to go above and beyond to make sure that our customers are taken care of.

Here is just one of many example of how Jay goes above and beyond: There were a number of large orders that were having significant issues with back-end logistics as well as suppliers providing quality products. Someone needed to take charge of the projects open items, find creative ways to resolve the issues, and make sure deadlines were being met. Jay volunteered to help coordinate and refocus a project in the right direction. Valin secured a large engineered solution order from a large project management company. The project had several layers of complexity and needed coordination of requirements between the end user, their contractor, Valin’s fabricator, and the sub-contractor. When manufacturing schedules slipped and quality issues were discovered at the fabricator, the project stalled. The fabricator’s attitude became uncooperative and the project desperately needed leadership to ensure that the issues were resolved. Jay stepped up and assumed a leadership role in the project. He served as a liaison between all parties ensuring that all issues were documented. He prepared punch lists and meeting agendas along with managing corrective action requirements and resources.

Jay works tirelessly outside of his normal day-to-day responsibilities without complaining in order to make everything work. There would be far greater challenges with some key customers without Jay’s commitment and self-driven accountability. Jay thinks outside the box and collaborates with the rest of the team to alleviate controversy and complete orders. Due to Jay’s efforts one of the numerous projects has been closed as a win and two other jobs are back on track. Valin needs more individuals like Jay Jett.