Jay Jett

Jay Jett, Customer Service Director from the Santa Ana, CA office is more than deserving of Valin’s employee of the month recognition. There were a number of large orders that were having significant issues with back-end logistics as well as suppliers providing quality products. Someone needed to take charge of the projects open items, find creative ways to resolve the issues, and make sure deadlines were being met. The following is just one example of how Jay volunteered to help coordinate and refocus a project in the right direction.

Valin secured a $175,000 engineered solution order from a large project management company. The project had several layers of complexity and needed coordination of requirements between the end user, their contractor, Valin’s fabricator, and the sub-contractor. When manufacturing schedules slipped and quality issues were discovered at the fabricator, the project stalled. The fabricator’s attitude became uncooperative and the project desperately needed leadership to ensure that the issues were resolved. Jay stepped up and assumed a leadership role in the project. He served as a liaison between all parties ensuring that all issues were documented. He prepared punch lists and meeting agendas along with managing corrective action requirements and resources.

Jay works tirelessly outside of his normal day to day responsibilities without complaining in order to make everything work. There would be far greater challenges with some key customers without Jay’s commitment and self-driven accountability. Jay thinks outside the box and collaborates with the rest of the team to alleviate controversy and complete orders. Due to Jay’s efforts one of the numerous projects has been closed as a win and two other jobs are back on track. Valin needs more individuals like Jay Jett.